FAQ

CAN I TRACK MY PARCEL?

Yes, once your order has left the warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

HOW LONG DOES DELIVERY TAKE?

Our goal is to ship your order within 24 hours. Delivery time to Australia is 10-14 business days. During holiday seasons and other peaks affecting the warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact us to investigate.

HOW IS MY ORDER SHIPPED?

All orders are shipped via regular standard post. We are not currently offering express or rush orders.

WHAT DOES SHIPPING COST?

We offer free shipping on orders over A$69. If your order total is less than this, shipping costs A$7.95.

DO YOU TAKE SPECIAL ORDERS?

No, we currently only offer posters in the sizes and designs featured on our website. But watch this space.

ORDERING

WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

Shortly after you’ve placed your order, we’ll e-mail you your order confirmation. If you haven’t received confirmation, please contact our customer service as something may have gone wrong.

CAN I TRACK MY PARCEL?

Yes, once your order has left the warehouse, we’ll e-mail you a tracking link. Please note that this e-mail may sometimes be flagged as junk mail.

CAN I CANCEL MY ORDER ONCE PLACED?

Contact customer service as soon as possible if you’d like to cancel an order that you’ve placed. If we’ve already shipped your order, it will be classed as a return instead (read more under Returns & Complaints) and fees may apply.

CAN I CHANGE MY ORDER ONCE PLACED?

Unfortunately, we are unable to make changes once you’ve placed your order with us. However, if your order hasn’t shipped yet, we can cancel it and you can place a new order. Contact our customer service for assistance.

PAYMENT

CAN I PAY WITH CREDIT CARD?

Yes. Whatever items you want to shop, our payment partners makes it easy to pay. Choose between Mastercard, VISA, and American Express. Our main priority is safe payments, and every transaction is protected with SafeKey 3D secure.

CAN I PAY WITH PAYPAL?

Sure. We offer PayPal as a payment option in the checkout!

CAN I PAY BY INVOICE?

No, unfortunately we can not offer invoice payment method.

DO YOU OFFER GIFT CARDS?

Unfortunately we do not currently offer gift cards to purchase. But watch this space!

DELIVERY

WHAT DOES SHIPPING COST?

We offer free shipping on orders over A$69. If your order total is less than this, shipping costs A$7.95.

HOW LONG DOES DELIVERY TAKE?

Our goal is to ship your order within 24 hours. Delivery time to Australia is 10-14 business days. During holiday seasons and other peaks affecting the warehouse, it may take us another day or so. If you haven’t received a delivery confirmation within 3 days, please contact us to investigate.

HOW IS MY ORDER SHIPPED?

All orders are shipped via regular standard post. We are not currently offering express or rush orders.

I HAVEN’T RECEIVED A DELIVERY NOTIFICATION!

If you haven’t received a delivery notification within 3 business days, this may be because the shipping company has the wrong phone number or email. Contact our customer service for assistance. Please contact us in good time as parcels are only kept at service points for 7 days and fees may apply if the parcel is returned to us.

I MISSED THE FIRST DELIVERY ATTEMPT!

Don't worry; they will try to deliver your package a second and third time. 

I DIDN’T COLLECT MY PARCEL

If you haven’t collected your parcel within 7 days, it is returned to us. In such cases, we charge you A$49 to cover the increased shipping costs and handling.

RETURNS & CLAIMS

HOW LONG DO I HAVE THE RIGHT OF RETURN?

We offer a 31-day right of return. This means that if you contact our customer service within 31 days of receiving your goods, you have the right to return your purchase.

HOW DO I MAKE A RETURN?

Contact our customer service (info@huntandhome.com.au) with your order number and we’ll get back to you with a return shipping address and instructions for making your return. You can find your order number in the order confirmation e-mail we sent you.

IS THERE A FEE FOR RETURNS?

Yes, the customer is responsible for all return costs. H&H will not refund the return costs.

CAN I EXCHANGE AN ITEM?

Unfortunately, we do not offer exchanges. If you want to exchange an item, it is handled as a normal return. That is, you need to return the items you want to exchange so that we can refund your money. You then need to register a new order on our website for the items you want instead.

I NEED TO FILE A COMPLAINT!

If we mistakenly ship the wrong items or if any of the products you receive are defective, then naturally you can return them free of charge. Contact our customer service with your order number and attach a photo and we’ll assist you immediately :)

HOW DO REFUNDS WORK?

We refund the money to your account within 3-5 business days after approving a return or complaint. Please note that if you used a discount or promotional code, this will be deducted from the new amount or voided if, for example, your order no longer fulfils the discount terms.

OFFERS

MY DISCOUNT CODE DOESN’T WORK!

Check the spelling and expiry date of your discount code. If it still doesn’t work, please contact our customer service (info@huntandhome.com.au).

I FORGOT TO ADD MY DISCOUNT CODE

Not to worry, we're here to help. Contact our customer service for assistance!